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Customer Service

MDOC | Patient's Rights

★ Receive health care on basis of clinical need, and receive 

    emergency medical care and treatment at anytime easily & quickly.

 

★  Be referred to a consultant  or specialist for special care when there is

     a clinical need .
 

★  Receive verbal and written information about any proposed

     treatment and to be told if there are any alternatives available.
 

★  Receive detailed  simple explanation of their condition.

Receive care & treatment in best ways possible  &  after care follow up.

 

★  Be provided with Arabic/English interpreter service if needed .

★  A second opinion, or to have their care transferred to another physician if they are not satisfied with the care or  opinion provided.

 

★  Have all clinical records kept fully update and relevant information fully documented, and protected from  loss or misuse.

 

★  Privacy when interview or a treatment is conducted, they have the right to know who is attending and  the porpoise

     of attendance while meeting or treatment.

 

★  Know that their personal details and records are kept  fully confidential at all times by MDOC staff.

 

★  Have any complaint that they may make, acknowledged within 2 working days, fully investigated, and  be provided

     with a written response within 28 days.

 

★  Accept refuse and discontinue the treatment.

 

★  Concent form treatment & have the general scope & limits of this consent explained & be informed of the treatment charges in advance .

 

★  Know the name of the Drs and the care providers .

 

★  Receive a proper protection if you are a women, child or disabled individual or elderly.

 

★  Be protected from any type of assault while a patient Have this valuable and personal belongings safe guarded.

Merhi Dental & Orthdontic Center 

Premuim Dental Services Since 2000

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